My Buildings

Key Steps 

1. Accessing the My Buildings Tab

• Open the Grata web application.
• Locate and click on the 'My Buildings' tab to access the building overview.

2. Viewing Building Information

• Once in the My Buildings tab, select the specific building you wish to view.
• Review the general overview which includes:
• • List of all residents
  • Unit information
  • Battery information
  • Lock information
  • Amenities list
  • Battery status.

3. Understanding User Access Levels

• Determine your access level:
• • If you can see multiple buildings, you are classified as an organization manager.
  • If you can only see one building, you are classified as a building manager.

Cautionary Notes

• Ensure you have the correct permissions to access the buildings you need.
• Double-check the building information for accuracy before making any changes or updates.

Tips for Efficiency

• Familiarize yourself with the layout of the My Buildings tab to navigate quickly.
• Regularly check battery and lock information to ensure all systems are functioning properly.

Viewing Lock Information in My Buildings

Step 1: Access My Buildings Tab

• Navigate to the My Buildings tab.
• Select the building you wish to view.

Step 2: View Residents and Units

• Once in the building, you will see a list of all residents and their corresponding unit numbers.

Step 3: Select the Lock to View

• Click on the specific lock you want to view.

Step 4: View Lock Information

• Click the View Info button.
• You will see details such as:
• • Unit number
  • Lock ID
  • Master PIN
  • Any visible user PINs or guest PINs.

Step 5: Identify Unpaired Locks

• If the View button is not clickable, the lock is unpaired.
• This indicates that the hardware is not communicating with the software.

Step 6: Complete the Pairing Process

• To resolve the unpaired lock issue, follow the pairing process outlined in the lock information tab on the Help Center.

Step 7: Seek Further Assistance

• If you need additional help, feel free to reach out to our support team.

Key Steps

1. Accessing Battery Status

• Click into the building in the web portal.
• Navigate to the battery status section on the side panel.

2. Understanding Battery Status Monitoring

• Note that battery status is monitored through app usage.
• Ensure that a resident or property management team member uses the app to unlock the door for battery life communication.

3. Viewing Lowest Battery Levels

• Navigate to the battery status tab.
• Press the arrows to sort by the lowest battery level.

4. Interpreting Battery Status Indicators

• 'NA' indicates that battery life is unavailable due to lack of communication with the lock.
• If battery level shows under 20%, replace the batteries as soon as possible.

5. Identifying Recent App Users

• The resident logged in the battery status will be the last person who used the app to unlock the door.

6. Managing Battery Replacements

• Decide whether residents or property management will handle battery replacements.
• Consider buying batteries in bulk for cost efficiency.

Cautionary Notes

• Ensure that the app is functioning properly to avoid miscommunication regarding battery status.
• Be aware of the potential for 'NA' status indicating communication issues with the lock.

Tips for Efficiency

• Regularly check battery status to prevent low battery issues.
• Maintain a stock of batteries to ensure quick replacements when needed.
• Communicate with residents about their responsibilities regarding battery replacements.

Key Steps

Step 1: Access User Profile

• Navigate to the My Buildings tab.
• Scroll down to find the desired user or resident.
• Click on the user or resident's profile. 

Step 2: View Activities

• Once in the user profile, locate the 'Activities' section at the bottom.
• Click on 'Activities' to proceed.

Step 3: Set Date Range

• Adjust the date range to view activities from a specific period.
• You can set the date range back as far as needed.

Step 4: Load User Activities

• After setting the date range, the app will load all activities completed by the user within that timeframe.

Step 5: Review Activity Details

• Review the list of activities, which may include:
• • Deals viewed
  • Logins and logouts
  • Access events (e.g., unlocked doors)

Cautionary Notes

• Grata is only able to display the last 150 user activities. If additional information is required please reach out to our support team.