Lock Information

Key Steps

1. Log Into Manager App

• Log into Grata Manager App.
• Ensure you are standing next to the lock you wish to rekey.

2. Locate Unit in App

• Navigate to Units tab in App.
• Search for unit under paired units.
• Select unit.

3. Begin Rekey

• Once on the page of the desired lock press the Rekey icon.
• Click yes to confirm.
• Remain beside the lock and wait until the success message appears.

4. Successful Rekey

• When the success message appears the lock has been rekeyed properly.
• Any users residing in that unit will be emailed their new user pin.

Cautionary Notes

• Master pin will remain the same. If you need to change master pin you will have to factory reset lock and repair in the Grata app.
• a rekey must be done after every move out to ensure all previous user access codes no longer work on the lock.

Key Steps

1. Remove Battery Cover

• Ensure the lock is in an unlocked position.
• Remove the cover from the back of the lock.
• Find a pin or paper clip to use for reset.

2. Place Pin in reset button

• The hole is located in the section below the batteries.
• Place pin in hole and continue holding for the duration of following steps.

3. Remove a Battery

• Ensure the pin is still in the reset hole.
• Pop out one of the batteries for approximately 2 seconds.
• Place battery back in its spot while still keeping pin in reset hole.

4. Wait for Success Message

• When the success message is spoken the lock has been reset properly.
• You can now remove the pin.

Cautionary Notes

• Error can occur if the pin does not remain in reset hole.
• Lock must be in unlocked position.
• Once a lock has been reset it will now need to be repaired to a unit.

Key Steps

1. Log Into Manager App

• Log into Grata Manager App.
• Ensure you are standing next to the lock you wish to pair.
• Ensure lock is in unlocked position.

2. Locate Unit in App

• Navigate to Units tab in App.
• Search for unit under unpaired units.
• Select unit.

3. Set Up New Lock

• Click set up new lock.
• Click continue to confirm.
• Ensure lock is awake by pressing on key pad and waiting for keys to light up.

4. Looking for Devices

• For lock type Alfred DB2 & ML2
• • Device ID will be found by typing *115# on the lock keypad.
  • This will announce the last few digits of the lock ID.
• For lock type Alfred DB1
• • Device ID will be found on the inside of the battery cover.
• Match the Device ID with one of the options on the app.
• Select corresponding device ID.

5. Wait for Pairing to be Completed

• Screen should say "Pairing"
• Screen should say "Assigning Pins"
• When the success message appears the lock has been repaired properly.
• Click done.
• The app will take you to the lock information page.
• You can test the success by attempting to lock/unlock unit door using the app.

Cautionary Notes

• If the pairing process fails the lock will need to be factory reset before trying again.
• Ensure you are pairing correct lock/door to corresponding unit on app in order to avoid the wrong unit and lock being paired together.